FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping within the US takes 5–7 business days. Expedited shipping (2–3 business days) is also available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $60.

Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number.

Do you ship internationally?
We currently ship within the United States. International shipping is coming soon — stay tuned!

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I start a return?
Email us at service@mszscn.com with your order number and reason for return. We'll guide you through the process.

Can I exchange an item for a different size?
Yes! We're happy to help with size exchanges. Please contact us within 30 days of receiving your order.

Sizing

How do I find my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart for the best fit.

Do your clothes run true to size?
Our styles are designed with a relaxed, easy fit. If you're between sizes or prefer a more fitted look, we recommend sizing down.

Products & Care

What materials do you use?
We work with natural and high-quality fabrics including cotton, linen, ramie, and soft knit blends — chosen for comfort and durability.

How should I care for my MSZSCN pieces?
Care instructions vary by fabric. Please refer to the care label on each garment. In general, we recommend gentle machine wash or hand wash in cold water and air drying to preserve the fabric quality.